1. What is delivered
UGCIA plans include the original pieces, adaptations and revision rounds listed for each plan. The proposal confirms quantities, duration, formats, brand, language and extras. Editable files, special licenses or extended rights are included only when expressly agreed.
2. Start and delivery dates
Production for the contracted period is paid monthly in advance, under the commercial terms. The start, review milestones and delivery dates are agreed in writing in the proposal, together with required materials and approvals. This website does not promise a universal delivery time for every project.
3. Delivery channel and final files
Delivery is digital. Final files are organized by month and campaign and provided through UGCIA or Google Drive, as agreed. Content production services do not include physical shipping. The proposal specifies file retention and availability.
4. Review and acceptance
Review the exact version before final delivery. Revision rounds and their scope follow the contracted plan. New concepts, changes to the brief or additional pieces require a separate quotation and approval. If you cannot access a file or find a difference from the agreed scope, contact the commercial team with your project reference.
5. Scope of these terms
This information explains the published commercial terms. The accepted proposal determines project-specific milestones, without limiting mandatory consumer rights or retroactively changing existing agreements.