Complaints Book
Information about UGCIA Agencia's Complaints Book.
Natural person · JAS BAIGORRIA · Fiscal domicile indicated: Chiclayo
Business contact: contacto@ugciaagencia.com · +51 953 531 505
Submissions not enabled: this page does not accept claims or complaints. Do not enter or submit personal data through it.
Information about claims and complaints
Claim: dissatisfaction related to products or services. Complaint: dissatisfaction unrelated to products or services, or discomfort or dissatisfaction with customer service. A complaint does not constitute a formal report to the authorities.
Claims and complaints cannot be submitted through this page. This page does not request personal data or generate submission receipts.
Handling and response
The provider must respond to a claim or complaint within no more than fifteen (15) business days. This deadline cannot be extended.
Filing a claim does not prevent the use of other dispute resolution channels and is not a prerequisite for filing a formal report with INDECOPI. Complaint submissions on this page are not yet enabled.
For assistance, you can write to contacto@ugciaagencia.com or call +51 953 531 505. These assistance contacts do not replace the formal Complaints Book channel.
The planned retention period for the forms, their receipts, events and responses is at least two years.
Reference framework: Law No. 32495, Legislative Decree No. 1729, Supreme Decree No. 006-2014-PCM and Supreme Decree No. 101-2022-PCM.