1. Before contracting
Preparing, downloading or sharing a brief does not reserve capacity, confirm a contract or create a payment obligation. Contracting requires both parties to accept a proposal or service order.
2. Cancellation, renewal and changes
The written proposal must identify the service term, production period, renewal, plan changes and cancellation conditions. Plans are displayed per month. Viewing a price or preparing a brief does not authorize renewal or an automatic debit.
3. Refund requests
Advance payments, due dates, cancellations and refunds follow the applicable proposal. No single refund percentage or deadline is published for every project. Request these conditions in writing before paying. Their application cannot limit mandatory consumer rights.
4. How to request a review
Email contacto@ugciaagencia.com with the subject “UGCIA cancellation or refund”, your name, project or proposal reference, reason and requested outcome. Include the payment date and amount where relevant. Do not send passwords, complete card numbers or banking credentials.
5. Response and other channels
Requests are evaluated under the accepted scope, service stage and applicable law. A request is not confirmation of cancellation or a completed refund. Keep the written response. Complaint rights and routes through the competent authorities remain available; check the current Complaints Book status.